Fan information for Heidenheim away game

StadiUM

• Stadium opens at 13.30. Kick-off at 15.30
• Entrance for away section in south-west
• Away sections: E1, E2 & D2
• Please note Blocks L, L1, and F1 plus M to D1 are for the supporters of FC Heidenheim 1846. The wearing of away colours is prohibited there as is provocative behaviour in the home end.
• The usual security checks will take place at the entrance to the stadium.
• Random alcohol breathalyser checks are possible - heavily intoxicated persons may be refused entry
(In accordance with the stadium regulations and the general ticket terms and conditions).
• Drop-off point for medium-sized bags is available at the away block. Space is limited. No liability is accepted.
• Payment for food and drinks with cash, cashless with EC and credit cards and via contactless mobile phone payments.
• Please do not obstruct the blue stairways (emergency exits) throughout the away section.
• It is not permitted to climb on the fence. A breach of this regulation can attract a fine. However, this is tolerated for goal celebrations.
• With the purchase of a ticket, the currently valid stadium regulations for the Voith-Arena and the General Ticket Terms and Conditions (ATGB) of 1. FC Heidenheim 1846 are recognised.
• Stadium regulations of FC Heidenheim's Voith-Arena (in German)
• General Ticket Terms and Conditions at FC Heidenheim (in German)

prohibited items

• Bags and rucksacks larger than A4
• Extreme right wing material and associated symbols
• Brought food and drink (Exception: 1 Tetra Pak < 0.5 litres of non-alcoholic drinks plus fruit, chocolate bars etc. in small amounts)
• Professional cameras
• Umbrellas
• The possession, provision and transfer of the following items are forbidden (excerpt from the stadium regulations): “...anti-constitutional, racist, xenophobic, extremist, discriminatory, radical right or left wing propaganda material even if not subject to prosecution. This includes the wearing of clothing or emblems or symbols on clothing. Breaches lead to immediate stadium bans and can be subject to prosecution under the law on regulatory offences."

match tickets/ matchday ticket office

• The sales process in Leverkusen has finished. All tickets were sold
• Matchday ticket office closed for Bayer 04 fans.
• LOST IN THE POST: If you have not received tickets two working days before the away game, please contact us at the service centre on 0049 (0)214 8660 1904 or via email to info@bayer04.de. We are unable to guarantee that we can help you on the day of the match.

FAN ITEMS

• Permitted items:
  • Flags up to a maximum 2 metres in length with plastic pole (PVC)
  • Fan club banners and flags on fences (Providing space IS available – emergency exits must be kept clear)
• For other fan items we request an early email to fanbetreuung@bayer04.de
• Banner and material checks
  • To the right of the entrance to the away section
  • With two people and representatives of the Fan Liaison team

GUIDE FOR PEOPLE WITH DISABILITIES

• Register for away wheelchair spaces via our disability fan liaison officer Andreas ‘Paffi’ Paffrath (Tel.: 0049 (0)214 / 8660-860 / Email: paffi@bayer04.de)
• Access to the spaces for wheelchair users (with blue parking permit) is the same as for fan coaches (see 'Travelling by coach')
• Bundesliga guide ‘Barrierefrei ins Stadion’: 1. FC Heidenheim 1846

TRAVEL & PARKing

Due to road traffic conditions in Heidenheim we recommend leaving the A7 at exit 117 Giengen Herbrechtingen.

Travelling by coach/van and disabled wheelchair users (blue permit)

• Away coach parking at Baseball Ballpark (Google Maps coordinates)
• Address for navigation system: Heerackerweg 23, 89522 Heidenheim
• There is a 10 to 15 minute walk to the stadium from here
• Please leave the away parking in the direction of Mergelstetten via Buchhofsteige (turn right at the exit) and via the B19 in Giengen/Herbrechtingen (follow signs) to the Autobahn (BAB 7)

Travelling by car:

• Away car parking at the ground of SV Mergelstetten (Google Maps coordinates)
• Address for navigation system: In der Schwende 6, 89522 Heidenheim
• There is a 10 to 15 minute walk to the stadium from here

• Travelling by public transport
• If travelling by public transport you can use the shuttle bus. Departure times can be found two or three days before the game on the FC Heidenheim website

Information on getting to the ground can be found here: Voith-Arena | Anreise

catering

• Payment for food & drink possible with cash, EC and credit cards, and contactless mobile phone.

RUCKSacks & bags

• Bags and rucksacks: Up to A4
• Medium-sized bags can he deposited free of charge at a drop-off point at the away section. Space is very limited. No liability is accepted.

cAMERAs

• Film and sound recordings only for private purposes
• NO professional equipment allowed (e.g. telephoto lenses, camera bags, additional lenses, tripods, screw-mountable cameras)

BAYER 04 mobile FAN SHOP

Our Bayer 04 mobile shop will also be on site for this away game. You can find it in front of the away section. You can get current Bayer 04 fan merchandise from our colleagues.

contacts & further information

• Your on-site Bayer 04 fan liaison contacts are Lucia ‘Lucy’ Thum, Sebastian ‘Sebo’ Friedrich, Fabian Sauer and Tim Gelshäuser
• Fan liaison mobile phone number on matchday: 0152 / 22 880 104
• Contacts for Fanprojekt Leverkusen e.V. are Daniela Frühling, Riccardo Bitonti and Michael Trojahn

If you require further information, we will keep you up-to-date on Facebook and Instagram.

Any questions before travelling? Then send an email to fanbetreuung@bayer04.de or call during the day on 0049 (0)214/8660 861.

We wish you a safe journey and a good match!

Best regards from the Fan House,
Lucy, Paffi, Rudi and Sebo

fanbetreuung@bayer04.de
February 2024