Back
21.09.2021Bayer 04

‘Family-friendly’ business: Gold award for Bayer 04

As part of a nationwide customer survey in Germany, ServiceValue in cooperation with the Welt am Sonntag newspaper tested the family-friendly customer orientation of companies for the ninth year. As a result of the survey, Bayer 04 Leverkusen were given a gold award as a “family-friendly business”. The points total put the Werkself second in the club rankings.
crop_20210911_JS_B04_BVB_0011.jpg

The rankings and awards were decided according to the Family Experience Score (FES). Customer responses from a Germany-wide survey on eight concrete performance achievements were totted up with 731 companies from 73 areas of business being ranked as family-friendly on a scale of 0 to 100.

Bayer 04 received an FES of 76.3 putting them second in the ranking of German clubs – just behind Borussia Mönchengladbach and ahead of Borussia Dortmund and Bayern Munich. All 18 Bundesliga clubs were rated.

Carro: "appreciation of our work"

“The award is appreciation for the members of staff at Bayer 04,” declared Fernando Carro, the Bayer 04 CEO. “We have always paid close attention to being family-friendly. And that will remain so in the future.”

On the evaluation system:
The Family Experience Score (FES) was developed in association with the Institute for Psychology at the Goethe-University in Frankfurt am Main. To assess the family-friendliness of companies, a representative group of customers, living in households with one or more children, were presented with the following eight statements:

1. The range of products and services is designed for families and children.
2. The staff are friendly to families and children.
3. I feel in good hands there with my child.
4. Additional provision is made for families and children (e.g. range of games).
5. The environment is suitable for families and children.
6. Statements and promises made to families and children are adhered to.
7. Needs of families and children are met.
8. There is value for money for families and children.

The people surveyed rated each statement according to a five-stage scale. The FES was calculated as an average of all the statements with each statement being weighted the same. That produced the rankings with the overall result for the individual companies being represented in index points on a scale of 0 (zero approval) to 100 (complete approval).

Related News

Fans im Ulrich-Haberland-Stadion
Women - 10.08.2026

Women: Wolfsburg and Bayern home tickets now on general sale

Tickets for the first two Bayer 04 women’s team home games are now on general sale. A week after their league opener away at RB Leipzig, Roberto Pätzold’s side will face last season’s runners-up, VfL Wolfsburg, in the first home fixture on Sunday 30 August (kick-off: 16:00 CEST). Fifteen days later, on Monday night, 14 September (kick-off: 18:00 CEST), the Leverkusen Women host German champions Bayern Munich at the Ulrich Haberland Stadium for a top-of-the-table league clash. You can now also select specific seats via the online shop. The latest information on match ticket sales.

Show more
Noah Mbamba
Bayer 04 - 08.08.2026

Bayer 04 extend Noah Mbamba’s contract and loan the Belgian to FC Lorient

Bayer 04 Leverkusen have extended midfielder Noah Mbamba’s contract by twelve months and sent the Belgian U21 international on loan to France. At FC Lorient, the 21-year-old – whose contract at Leverkusen now runs to 30 June 2029 – is set to gain playing time in Ligue 1 and, through strong performances and further development, put himself in the running for a future place in the Werkself squad.

Show more
Jubel der Werkself
Women - 08.08.2026

Goal fest with a hat-trick from Kramer: Women’s team beat Feyenoord 7-0

Spurred on by a flawless hat-trick from Cornelia Kramer, the Bayer 04 women’s team won their penultimate pre-season friendly in commanding fashion. As part of the season launch, the Werkself beat Dutch top-flight side Feyenoord 7–0. In front of 3,000 spectators at the Ulrich Haberland Stadium, Kramer (6’, 25’, 45’), Sofie Zdebel (47’), Maja Sternad (59'), Natasha Kowalski (83') and Vanessa Fudalla (86') scored the goals for coach Roberto Pätzold’s side.

Show more
Fernando Carro und Simon Rolfes
Bayer 04 - 08.08.2026

Bayer 04 commit to continuity: contracts with Carro and Rolfes extended ahead of schedule

The Shareholders’ Committee of Bayer 04 Leverkusen Fußball GmbH has extended the contracts of the two managing directors, Fernando Carro and Simon Rolfes, ahead of schedule. The CEO, Fernando Carro (62), will continue in his role until 30 June 2029, and managing director sport Simon Rolfes (44) will remain in post until 30 June 2031.

Show more