
The service centre phone lines will be open on the Weiberfastnacht (16 February), the day of the home Europa League game against AS Monaco, from 09.00 to 20.30 CET to answer all queries. The team at the service centre can be contacted by phone on Carnival Sunday (19 February), the day of the Bundesliga fixture against Mainz 05, from 09.00 to 20.30 CET.
The service centre will be open for phone enquiries during the normal opening hours on Rosenmontag (20 February) plus all other carnival days.
The official service centre phone number is 0049 (0)214 5000 1904 and contact is also possible via email: info@bayer04.de.
The fan shops in Leverkusen city centre and at the BayArena are open as follows on the carnival days:
Weiberfastnacht:
Carnival Sunday:
Rosenmontag:

The fixture details for the Bayer 04 Women’s first match in the 2026/27 DFB Pokal has been confirmed: As announced by the German Football Association (DFB) on Thursday morning, the Leverkusen Women will face second-tier side FC Viktoria Berlin in the first round on Sunday 27 September at 14:00 CEST.
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Once again, well over 100 Werkself fans were delighted to receive an invitation from the club’s record appearance-maker, Rüdiger Vollborn, to the sold-out Schwadbud at the BayArena. This time, the supporters listened as the club historian provided fascinating, exclusive insights into the period from Bayer 04 being founded in 1904 to the club’s promotion to the Bundesliga in 1979. A journey through time is also planned for the upcoming ‘Rudi lädt ein’ event in early November – this time focusing on the years of the Nazi regime.
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Happy children’s faces at the SSV Lützenkirchen training ground: For the 25th time, the Birkenberg soccer school – organised by SportBund Leverkusen – offered participating youngsters an exciting holiday activity. Meeting a Bayer 04 player has now become a cherished tradition. This time, Ibrahim Maza visited the 150 children and spoke to them about his World Cup experiences, amongst other things. “It’s always lovely to see the children’s enthusiasm for football,” said the 20-year-old, after bringing a sparkle to many eyes with selfies and autographs.
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