Tickets for the Champions League Round of 16 home game against Arsenal

Ballot for members without a ticket history:

• As stated above, members (including new members) without a ticket history have the opportunity to take part in a ballot for home match tickets
• Registration is possible from Tuesday, 3 March, at 14:00 CET up to and including Thursday, 5 March, via the Bayer 04 online shop
• From Friday, 6 March, registered fans will receive information on whether they have been successful in the ballot
• Fans successful in the ballot will have the opportunity to access an exclusive ticket allocation at the Bayer 04 online shop from Friday afternoon, 6 March

Allocation:

• Long-term members with ticket history* (before 30 June 2022): Entire stadium
• Members with ticket history* (1 July 2022 to 30 June 2025): Blocks A, H, F
• New members with ticket history* (from 1 July 2025 to 24 February 2026): Block F

Bestellwege:

• Online at the Ticket web shop

Distribution:

• All match tickets will exclusively be available on the Bayer 04 app in the ‘My account’ section.
• Ticket purchasers have the option to administer the ticket there (forward, download as wallet file and/or Print@home ticket).

Payment options:

• Online shop: direct debit, credit card, PayPal

Ticket limits:

• Ticket limit: 2
• The ticket limit applies to all sales phases for all entitled
• Tickets, already secured on BundesligaPLUS season card option, are included in the limit.

Ticket exchange:

• The ticket exchange is live from the start of ticket sales.
• Posting and purchasing ticket exchange seats exchange is possible from that point

Further information:

• Tickets for the away section are exclusively available from the visiting club.

Online shop pre-authentication:

• Pre-authentication and the waiting room are activated from 11:30 CET.
• Fans must verify themselves before entering the waiting room.
• Only members, who are members before 10.00 CET, can verify themselves.
• The email address used for verification must be the same as the address for the Bayer 04 account.
• Verification using another email address is not possible.
• The eligible fan must first enter their email address.
• If this corresponds to the email address used for their Bayer 04 account an email will be sent with a six-digit verification code.
• The fan will receive an error message if they do not correspond.
• The verification code must be entered at the next stage (N.B.: The code runs out after ten minutes after which a new code must be requested)
• The fan will enter the waiting room once the verification process has been completed.

Online shop waiting room:

• Access to the waiting room will happen as soon as pre-authentication has been completed.
• Fans will be able to enter the Bayer 04 online shop from 12:00 CET in random order.
• The time fans enter the digital waiting room does not affect the order. There is no advantage to queuing early.
• All other fans join the back of the queue from 12:00 CET.