Tickets for the away game at FC St. Pauli

GET YOUR TICKETS HERE

Tickets go on exclusive sale to Bayer 04 Club members and season card holders on Wednesday, 19 March at 12:00 CET. Ticket sales will end on 4 April (23:59 CEST) – providing tickets are still available up to then.

Blocks and prices: 

• Standing Block G: €16.00
• Standing Block H: €16.00
• Standing Block H (concessions): €13.00
• Seated Blocks N7, N6 and N5: €34.00
• Seated Blocks N7, N6 and N5 (restricted view): €29.00
• Special Block (Wheelchair users plus carer): €11.00 (Tickets available on request from Bayer 04)
• Special Block (Visually impaired plus carer): €11.00 (Tickets available on request from Bayer 04)

How to order:

• Online at the Ticket web shop

Distribution (Tickets only on the app for the first time):

For the first time, tickets will only be available on the Bayer 04 app. Tickets are not available in the form of print@home tickets or via ticket links.

When will the tickets be on the app?

• As soon as payment is made you will receive your receipt via email and the tickets will be available on the Bayer 04 app.
• Payments will be taken from 24 March.

How do I find the tickets on the app?

• Under ‘Profil’ --> ‘Meine Tickets’ --> ‘Tageskarten’.

I've logged on but I can't see my tickets. What can I do?

• Log out and in again an update the Meine Tickets page.
• Ensure you are logged on using the right account. Use the email address used for your Bayer 04 account that you have used to purchase the ticket.
• If you still can't see the tickets then please contact the service centre.

Can I transfer my tickets?

• Yes, transferring to other Bayer 04 fans is possible using the app.

Can I have more than one ticket on my app?

• Yes, you don't have to transfer them. You can show more than one ticket at the turnstiles.
• However, to make things easier for you at the ground we recommend transferring the tickets to the individuals concerned. 

Can I download my ticket as a print@home ticket?

• No, tickets can only be used via the Bayer 04 app. Sending print@home or downloading to other wallet apps is not possible.

What do I need to make sure I do on the day of the match?

• Ensure your mobile phone is charged.
• Load your Bayer 04 app on a stable network and display your ticket in good time for the game.

Further information:

• Ticket limit: 2
• Concessions: School students, students, trainees and apprentices, unemployed, disabled (with 50% plus disability), senior citizens, children (aged 7 to 12).
• Ticket prices include €1.00 Administration fee.

Online shop pre-authentication:

• Pre-authentication and the waiting room are activated from 11:30 CET.
• Fans must verify themselves before entering the waiting room.
• Only members, who are members before 10.00 CET, can verify themselves.
• The email address used for verification must be the same as the address for the Bayer 04 account. Verification using another email address is not possible.
• The eligible fan must first enter their email address.
• If this corresponds to the email address used for their Bayer 04 account an email will be sent with a six-digit verification code. The fan will receive an error message if they do not correspond.
• The verification code must be entered at the next stage (N.B.: The code runs out after ten minutes after which a new code must be requested)
• The fan will enter the waiting room once the verification process has been completed.

Online shop queuing system:

• Access to the waiting room will happen as soon as pre-authentication has been completed.
• Fans will be able to enter the web shop from 12:00 CET in random order.
• The time fans enter the digital waiting room does not affect the order. There is no advantage to queuing early.
• All other fans join the back of the queue from 12:00 CET.