You were in the draw with your season card but you haven’t received a ticket?
Don’t worry. Bayer 04 has been sending all tickets since Thursday so your ticket should reach you in time via email.
I have several season cards but my seats are not together. What can I do?
Given the prevailing official regulations, we have to use the chessboard principle for the allocation of seats. That means there is always one seat between you and your neighbour. In individual cases your seats can be in different blocks or rows. We apologise for any inconvenience.
I would like to pause my season card subscription . Is that still possible?
Unfortunately that only applies after the game against Mönchengladbach. Send us an email with the reference ‘change to pause’ and your seat number to info@bayer04.de.
I have ordered matchday tickets from the online shop for #B04BMG. Where are my tickets?
Don’t worry. Bayer 04 has been sending all tickets since Thursday so your ticket should reach you in time via email.
Can I upgrade my ticket at the matchday ticket office?
No. We will not check your ticket for price category for this game.
Can I transfer my tickets?
In general, you can transfer your tickets to friends, family and acquaintances. You must inform us of your details. Please ensure you only transfer your ticket to fully vaccinated or recovered people.
To access the BayArena, visitors must not only produce their ticket at the entrance but also wear a wristband to show that they have been vaccinated or are recovered. There are two options for getting the wristband.
Option 1: The day before the game
On the day before the game (Friday, 20 August), between 10.00 and 18.00, ticket holders can come to the Bayer 04 shop in Leverkusen Wiesdorf or the stadium (Service WEST, autobahn flyover car park). The wristband will be issued on production of the relevant proof of vaccination or recovery.
Option 2: On matchday
Proof of full vaccination or recovery can also be produced on the day of the match to receive a wristband. That is available from 10.00 from Service OST (Bismarckstraße). Additional Bayer 04 members of staff (volunteers) will be in situ two hours before kick-off around the BayArena and the shuttle bus car park to carry out the necessary checks and issue wristbands. Option 2 also applies to children and teenagers who have to produce proof of a negative coronavirus test.
I can’t pick up the wristband. Can friends/family do it for me?
No. Fans have to pick up their wristbands themselves on the matchday or the day before the game from the fan shop in Wiesdorf or Service WEST at the BayArena.
I had my second vaccination a few days ago. Can I still come?
Second vaccinations have to be from 7 August at the latest. Unfortunately, if your vaccination was later we will not be able to grant you access to the stadium.
Is my ticket valid for public transport on the VRS/VRR network?
No, your ticket does not count as a travel ticket.
When do the shuttle buses operate?
The shuttle buses operate from two hours before kick-off. The normal timetable of the regular service from Opladen to the BayArena will be in operation.
Can I park under the flyover?
No. Please use the shuttle bus car park if travelling by car.
Can I smoke at the BayArena?
No. Smoking is banned throughout the BayArena on matchdays.
Are the catering outlets open on matchdays?
Yes, you can get food and drink from the catering outlets. We also offer alcoholic drinks.
Can I use my BayArena Card to pay at the kiosks?
Payments with the BayArena Card at the Bay Arena are no longer possible in the 2021/22 season as our kiosk tills no longer support that function. In addition, the banks have set up the money card system. Do you still have credit on your old season card or BayArena Card? Then come to one of the green payment desks on a matchday. Please follow the sign ‘return/payment of BayArena Card’. We will refund the remaining credit. Payments with the old season card are no longer possible. If your BayArena Card is still valid and we can debit it then you can keep it as a memento. If it is out of date or cannot be debited the we cannot return it. But don’t worry: Of course, we will pay out the money. That also applies to all deposit cards. Online charging has not been possible since the start of the 2019/20 season. Have you loaded credit to your BayArena Card in the past and not used it? Then please send an email to info@bayer04.de with the reference ‘online credit’.
The Werkself's training camp in Weimarer Land all in one place: in our daily blog you'll find all the insights and updates from the day. The programme on day one (Sunday 2 August) includes a media round with managing director sport Simon Rolfes, free time for the team after the friendly against Rot-Weiss Essen and before an intensive week of training begins, as well as a coffee get-together where CEO Fernando Carro and Rolfes met around 100 fans in the afternoon.
Show more
This fan meeting got off to a rather unexpected start. On Sunday afternoon, the Bayer 04 managing directors had just welcomed the fans present at the team hotel for the traditional get-together at the training camp when Fernando Carro’s phone rang. The CEO, glancing towards managing director sport Simon Rolfes with a smile, said: “We’ll just have to answer that quickly.” When asked by the fans what the call was actually about, the pair left it open with a wink. Instead, Carro and Rolfes then spent over an hour happily answering the fans’ many other questions.
Show more
Bayer 04 Leverkusen have agreed Kerim Alajbegovic’s transfer to Italian record champions Juventus. The club brought the 18-year-old attacking player back to Leverkusen this summer via a buy-back option, following a season at Red Bull Salzburg. Until his move to Austria, the Bosnia international had been playing for Bayer 04’s Under-19s.
Show more
A warm welcome to the Weimarer Land, Bayer 04! The Werkself moved into their accommodation for this year’s training camp on Saturday evening. In Blankenhain, Thuringia, head coach Carles Martínez’s team have a programme of gruelling training sessions – several of which will be open to fans – and team-building activities lined up for the next six days. We’ll be following the Werkself up close and providing you with exclusive insights, quotes, photos and videos from the training camp.
Show more
With 22 days to go until the start of the Bundesliga campaign, the Bayer 04 Women’s team have gained a fresh boost of confidence. In a friendly against Belgian top-flight side KRC Genk on Saturday afternoon, coach Roberto Pätzold’s team secured a 1–0 win. Lobke Loonen (20’) scored the winner for the Black and Reds at the Kurtekotten training centre.
Show more
