"We are continually working on improving the comfort and service quality at the BayArena. The new system will considerably speed up the payment process and therefore benefit our fans," said Fernando Carro, chairman of the board at Bayer 04 Leverkusen. Cashless payments will be accepted at all payment points and both contactless and usual methods are possible. Last season's trial run shows that this functions well and has been popularly received.
Also there will be no problem with the return of multi-use cups that are to be introduced from the start of the new season. A deposit of two euros will simply be credited to the EC or credit card used.
11,000 spectators at the Champions for Charity event on Sunday 21 July were able to use their preferred payment method at all the food and drink outlets at the BayArena. The next opportunity to test the new payment system is available to Bayer 04 fans on Sunday 4 August as part of the official season launch.
BayArena Card FAQs
What is the new payment system at the BayArena?
From the 2019/20 season, you can easily pay at all catering outlets at the BayArena with your Girocard or credit card just like you do at any other business premises. We take the money directly from your bank account. Also payment is possible via Apple Pay and Google Pay. You no longer need to load credit on your BayArena Card or your personal Girocard.
What does the new payment system offer me?
You have more options immediately: You save waiting time at the payment counters if you pay for your food and drink using Girocard, credit card or Apple and Google Pay. You no longer have to load credit onto your BayArena Card and you don't have to have a second thought about remaining credit. Also, fans who occasionally visit the BayArena do not have to take BayArena Cards with residual credit home with them.
My Girocard and credit card are contactless. Will they work at the BayArena?
Yes, you can make contactless payments at the BayArena. If your Girocard or credit card does not have the contactless facility that is not a problem either. You can insert your card to make payments at each outlet.
I don't have a Girocard or a credit card and do not use Google or Apple Pay. What options do I have?
If you do not have a Girocard or credit card and do not use Google or Apple Pay then you can use a BayArena Card for a deposit of €10 at one of the green payment counters. After the game, you can reclaim your credit and deposit at one of the payment counters.
I still have credit on my season/membership card. What can I do with that?
You can continue to load your season/membership card and use it for making payments. However, we recommending using the new payment methods. You can reclaim any remaining credit at one of our payment counters.
Can I continue to use the chip on my Girocard to make payments?
No, from the 2019/20 season you will no longer be able to make payments using the money chip on your Girocard. Loaded money chips will only be accepted with the BayArena Card. Have the remaining credit on your money chip paid out by your bank or just get it back from a payment counter on the lower tier at the BayArena.
Will I be able to load credit onto my season/membership card online in the future?
Loading credit online will no longer be possible from the 2019/20 season. Have you loaded credit onto your BayArena Card in the past and not used it? No problem! You can activate the credit at one of the payment counters or pay stations at the BayArena and then pay at one of the catering outlets using your BayArena Card.
What type of credit cards do you accept?
We accept Visa and MasterCard. Unfortunately we are not able to accept American Express at the moment.
Can I pay in cash at the BayArena?
No, it is no longer possible to pay with cash at the BayArena. If you only have cash on you, we recommend using our deposit card for €10 and loading the amount you require.
What do I do if something goes wrong?
Has something gone wrong with a payment? Or do you have any other questions relating to the payment system? Then contact us first. That is possible via email at info@bayer04.de or by phone on 0049 (0)214 5000 1904. We will be happy to help you.
Bayern Munich come to the BayArena this Saturday with an 11-point lead in the Bundesliga as they look to take a step closer to the title. As imperious as they may seem, a weakness has emerged of late that the Werkself proved they can exploit in Wednesday’s 1-1 draw with Arsenal in the Champions League. Leverkusen are also looking to make it four Bundesliga home games unbeaten against the Bavarians. Here’s all you need to know ahead of the 15:30 CET kick-off in our matchday news.
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Another home game, another top opponent - another marker? Three days after their convincing performance in the 1-1 draw with Arsenal in the UEFA Champions League round of 16 first leg, Bayer 04 continue their Bundesliga campaign with an equally high-calibre fixture. Matchday 26 sees league leaders Bayern Munich visit the sold-out BayArena. Ahead of the clash, head coach Kasper Hjulmand spoke about a comparison between Arsenal and the Bavarians, Bayern's high-scoring performance in Europe's premier club competition and a return to the squad for one Werkself player.
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High spirits and previously untold stories: Around 100 Bayer 04 fans packed the Schwadbud fan pub in the east stand of the BayArena on Thursday evening to be there in person for the first instalment of the new series of events entitled “Rudi lädt ein” (Rudi invites you). They listened intently as long-serving Werkself players Gonzalo Castro and Stefan Kießling chatted with record appearance-maker Rüdiger Vollborn and presenter and stadium announcer Tobias Ufer about their many years together at the club, shared amusing anecdotes and revealed dressing room secrets. Anyone who missed the premiere can already look forward to the second instalment – on 12 May, Rudi will be testing the expert knowledge of Bayer 04 fans during a quiz night.
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They're well on their way to becoming German champions for the 35th time and once again proved their incredible class in the UEFA Champions League on Tuesday. This Saturday, 14 March (kick-off: 15.30 CET), Bayern Munich will be the visitors to the BayArena. It'll be a meeting of the two Bundesliga teams with the most dominant styles of play. A look at our opponents shows the visitors from the Bavarian capital have many strengths - but are also vulnerable.
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