QUESTIONS AND ANSWERS

Do you have questions about tickets? Below we have collected answers to all your ticket questions. Are you looking for questions about season tickets, matches in the BayArena or away matches? Or do you need information about our packages? Then you've come to the right place.

Season tickets

You want to experience every home match of the Werkself live? Then our season ticket is perfect for you! Here you will find the most frequently asked questions about the season ticket. You do not have any further questions? If so, book your regular seat for the new season here!
WHAT IS THE SEASON TICKET?
WHAT DOES MODEL "BUNDESLIGA" AND "BUNDESLIGAPLUS" MEAN?
I WOULD LIKE TO CHANGE MY SEAT AND CHANGE THE PRICE CLASS. HOW DO I DO THAT?
CAN I PASS ON MY SEASON TICKET?
I WOULD LIKE TO TRANSFER MY SUBSCRIPTION TO A FRIEND. HOW DO I DO THAT?
HOW MUCH DOES A SEASON TICKET COST?
WHEN WILL THE MONEY FOR THE SEASON TICKET BE DEBITED?
CAN I ALSO PAY IN INSTALLMENTS?
I WOULD LIKE TO CHANGE MY BANK DETAILS FOR MY SEASON TICKET SUBSCRIPTION. HOW DO I DO THAT?
ARE THERE SEASON TICKETS FOR A PART OF THE SEASON?
WHAT HAPPENS IF I LOSE MY SEASON TICKET?
CAN I CANCEL MY SEASON TICKET DURING A SEASON?
CAN I USE MY SEASON TICKET AS A PUBLIC TRANSPORT TICKET?
CAN I USE ANY ENTRANCE IN THE STADIUM WITH MY SEASON TICKET?
DO I GET A NEW SEASON TICKET EVERY SEASON?

day tickets home matches

Home match at the BayArena – or in other words: experience thrilling moments with the Werkself. Here you will find everything you need to know about day tickets for home matches of Bayer 04.
WHEN AND WHERE CAN I BUY TICKETS?
HOW MUCH IS A DAY TICKET?
WHEN AM I ELIGIBLE FOR A CONCESSION?
DO CHILDREN NEED THEIR OWN TICKET?
ARE THERE GROUP TICKETS?
WHAT IS A TICKET PACKAGE?
MY TICKETS HAVE NOT ARRIVED. WHAT CAN I DO?
CAN I EXCHANGE ALREADY PURCHASED TICKETS FOR OTHER SEATS?
I HAVE LOST THE TICKETS I ORDERED FOR A HOME MATCH. What can i DO?
CAN I UPGRADE MY TICKET?
CAN I PASS ON TICKETS?
I WOULD LIKE TO CANCEL MY TICKET ORDER. IS THAT POSSIBLE?
WHERE CAN I GET REFEREE TICKETS?
WHICH AREA IS DESIGNATED FOR GUEST FANS?

DAY TICKETS for AWAY Matches

Support the Werkself in stadiums all over the world. Let us clarify your final questions here:
AS OF WHEN CAN I ORDER TICKETS FOR AN AWAY MATCH?
CAN I BOOK STANDING ROOM AS WELL AS SEATS?
CAN I ALSO GET MY AWAY TICKET AS AN E-TICKET?
DOES MY TICKET FOR AN AWAY MATCH AS A TICKET FOR LOCAL PUBLIC TRANSPORT?
I HAVE LOST MY AWAY TICKETS. WHAT CAN I DO?
CAN I SELL AWAY TICKETS VIA THE TICKET EXCHANGE?
CAN I RETURN MY AWAY TICKET?
WHAT IS THE AWAY SEASON TICKET?

Eticket

Easy, fast and always with you: Secure your day tickets for home matches as eTickets. You can find all the information you need about using eTickets below.
WHAT IS AN ETICKET?
WHAT DO I NEED TO USE AN ETICKET?
DO I NEED AN INTERNET CONNECTION TO USE THE ETICKET?
HOW CAN I ADD MY ETICKET TO MY APPLE WALLET?
WHAT DO I DO IF I DON'T HAVE AN APPLE WALLET?
I HAVE DELETED THE E-MAIL CONTAINING MY TICKETS. WHAT CAN I DO?
I HAVE BOUGHT SEVERAL TICKETS FOR A HOME MATCH. SHOULD I FORWARD THESE TO MY FRIENDS/FAMILY?
HOW CAN I FORWARD MY ETICKET?
CAN I ALSO HAVE MY SEASON TICKET AS AN ETICKET?

Fans with handicap

Every fan will find their perfect spot in the BayArena! Thus, we also offer the complete stadium experience for our wheelchair-bound, visually impaired and deaf fans. Here you will find the most frequently asked questions: 
HOW DO I ORDER DAY TICKETS?
WILL MY COMPANION RECEIVE A FREE TICKET?
I AM NOT A WHEELCHAIR USER, BUT I HAVE A "B" ON MY ID CARD. DOES MY COMPANION RECEIVE A FREE TICKET?
ARE THERE SEASON TICKETS FOR BAYER 04 FANS WITH A HANDICAP?
CAN YOU GIVE ME A PARKING PASS NEAR THE STADIUM?
IS THERE A SPECIAL SHUTTLE FOR FANS WITH A HANDICAP?
AM I ALLOWED TO ENTER THE BAYARENA WITH MY WALKER?
AM I ALLOWED TO TAKE MY MEDICATIONS WITH ME TO THE BAYARENA?
CAN I ALSO INSERT MY TICKETS INTO THE TICKET EXCHANGE?
I HAVE DIFFICULTIES WITH CLIMBING STAIRS. CAN I USE THE ELEVATOR?

QUESTIONS ABOUT YOUR ORDER

Do you have questions about other Bayer 04 products? Would you like to know which shipping and payment methods we offer in our shop? No problem! We have gathered all the answers for you on our help page.