FAQ's

Do you have questions about fan merch, the Football School or the Club? If so, you are in the right place. We have compiled the answers to all of your questions here. Should the suitable answer be missing, do not hesitate to contact our Servicecenter.

An overview of our products

Questions about fan merch?
LOOKING FOR THE RIGHT SIZE?

We have compiled all the sizes for men, women and children here.  Just browse your way around and you will be sure to find the right size. When selecting your size, please take into account that the JAKO items have an athletic cut.
Questions about the Soccer School?
WOULD YOU LIKE TO REGISTER FOR THE SOCCER SCHOOL?

You will find all the information about our Football Camps here. In Leverkusen we offer camps in spring, summer, autumn. We also offer mobile Football Camps in numerous other places. Why not take a look at our large selection on Football Camps and you will be sure to find the right one for you.
Questions about THE memberships?
STILL HAVEN'T FOUND THE RIGHT ANSWER?

No problem! You have the possibility to get comprehensive information and the various Bayer 04 Clubs here. Just browse your way around the details pages for the Lions Club, Teens 04, Bayer 04 Club and the Silver Lions. We offer appealing memberships options for each and every age group.

Login

Questions about the Login? Then you are in the right place. You can find about everything you need to know about ordering as a guest, registering in the Bayer 04 Webshop and subscribing/unsubscribing to the Bayer 04 Newsletter.
Do I have to register to be able to order?
How can I register?
What are the benefits of registering?
How can I subscribe / un-subscribe to the Newsletter?

Orders

Questions about your order?  Then you are in the right place. We have compiled the FAQ's about ordering in our Webshop for you here.  Should the suitable answer be missing, please get in touch with Servicecenter at 0214 5000 1904 or by email at info@bayer04.de.
How can I order in the Onlineshop?
Is there a minimum order?
Can I order all Bayer 04 products together?
How do I see which sizes are still available?
Is it possible to order sold out items at a later date?
Is it possible to change an order after submitting the order?
I would like to cancel my order. Is that possible?
How can I be sure that you have received my order?
Can I order by telephone or by email?

Shipping

Questions about shipping? Then you are in the right place. Be it the delivery method, the delivery time, the shipping costs or tracking a package, you will find all the information you need right here.
What shipping methods does Bayer 04 offer?
Where do you deliver to?
Why is it not possible to see all shipping methods?
How long does it take until I get the package?
What are the shipping costs?
Is it possible to track the package?
The package has not been delivered

Payment

Questions about payment? Then you are in the right place. You can find out more about payment terms in our new Webshop here. Do you have a voucher or discount code? We are glad to be of assistance with that too.
Which payment methods are available for my purchase?
Why are some payment methods not available?
When does the transaction occur?
How can I redeem vouchers?
Why is my voucher not redeemable?
How can I redeem discount codes?
Why is it not possible to redeem the discount code?
Is it possible to combine a discount code and a voucher?
Can I redeem a voucher subsequently?

Returns policy

Issues with your order? One of the items you ordered does not fit or your order is incomplete? No problem at all? You can find about all you need to know about returns here.
Can I return items to Bayer 04?
Is the return free of charge?
My order is incomplete.
My order contains items I did not order.
Items from my order are damaged.
How long does it take to reimburse a returned item?

My Account

Would you like to find out where the new 'My account' area is?  You can easily manage all your order details in the new Webshop under 'My account'. Our aim is to make your Bayer 04 retail experience as laid-back as possible. We have compiled the FAQ's about the 'My account' for you here.
How do I view my orders?
I forgot my password
How do I alter my user data?
How do I update my address?
How do I update my bank and/or credit card data?
How do I log out?

Bonus programme

Are you already aware of our Bayer 04 Volltreffer bonus programme? The loyalty of the Bayer 04 fans really pays off. In cooperation with our Fanmiles partner you can collect a the Fanmiles as a virtual currency and get appealing gifts and prizes. Just browse you way around to find out more about our bonus programme.
How can I collect Fanmiles?
How can I register for the bonus programme?
What is the Fanmiles ID? How can i save my Fanmiles id?
How many Fanmiles do I receive for my purchase?
How long does it take for the Fanmiles to be credited?
How can I collect Fanmiles by going to the stadium?
How can I get the Fanmiles for going to the stadium?
What kind of bonus gifts are there?